Shipping policy

Processing Time

All orders are processed within 2-5 business days. Orders are processed Monday to Friday, excluding holidays. Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time

Our products are shipped directly from our trusted suppliers in China. Shipping times typically range from 10 to 20 business days for delivery to Canada. Please note that delivery times may vary depending on the destination and any customs processing delays.

Customs and Duties

All orders shipped to Canada may be subject to customs fees, import taxes, or other charges upon arrival. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information regarding potential fees.

Tracking Your Order

Once your order is processed and shipped, you will receive a tracking number via email. You can use this number to track your order on the relevant carrier's website. Please allow 2–5 business days for the tracking information to update.

Shipping Rates

  • Standard Shipping to Canada: $6.99

For orders over $49.99, enjoy FREE standard shipping to Canada!

Order Issues

If you experience any issues with your order such as delays, damaged goods, or incorrect items, please contact our support team within 7 days of receiving your order. We will do our best to resolve the issue as quickly as possible.

  • Email: shoponestop.helpdesk@gmail.com

Return and Refund Policy

Due to the nature of our dropshipping business, we currently do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 7 days of receiving your order to initiate a refund or exchange.

Important Notes

  • During peak seasons (such as holidays or sales events), shipping times may be longer than usual.

  • Shipping times can also be affected by global circumstances, including the COVID-19 pandemic or natural disasters, which may delay delivery.

We appreciate your understanding and patience during these times.

Thank you for shopping with us!